Frequently Asked Questions
Q. Is my appointment time the time my vehicle will be worked on/serviced?
No, unless your appointment is scheduled as a "wait" appointment. Your
appointment time is a time set for you to speak with your service
advisor about your vehicles concerns and needs. If you should need your
car back in a specific time frame please notify your Service Advisor.
Q. Can I wait while my vehicle is being serviced?
In general, we will only make "wait" appointments for repairs that will
take an hour or less. Any repairs that take longer than one hour we
always suggest that the vehicle be left off. Remember: punctuality is
key with "wait" appointments so we can get you in and out of the shop as
efficiently as possible.Q. Do you provide loaner cars?
A: Yes we do, but because of our limited supply of loaner cars they are given by appointment only.Q. What are your Service Hours?
Monday through Friday, 7:30 am to 6:00 pm. Your vehicle can be dropped
off as early as 7:30 am and picked up as late as 7:30 pm. Saturday hours
available 8:00 am to 1:00 pm with drop off as early as 8:00 am and
pickup until 4:30 pm. After hours service drop off is also available.
Q. Who do I call to make a Service Appointment?
A: Please call the Service Receptionist Lisa Marchese at (877) 606-2321 or speak to one of our Service Advisors.Q. Do I need an appointment if I have an emergency issue with my vehicle?
No, an appointment is not necessary when a vehicle is not drivable. All
we ask is that you contact the Service Department and let us know the
vehicle is on the way. We will do our best to accommodate you and repair
your vehicle as soon as possible.