Frequently Asked QuestionsQ. Is my appointment time the time my vehicle will be worked on/serviced?
A: No, unless your appointment is scheduled as a "wait" appointment. Your appointment time is a time set for you to speak with your service advisor about your vehicles concerns and needs. If you should need your car back in a specific time frame please notify your Service Advisor.
Q. Can I wait while my vehicle is being serviced?
A: In general, we will only make "wait" appointments for repairs that will take an hour or less. Any repairs that take longer than one hour we always suggest that the vehicle be left off. Remember: punctuality is key with "wait" appointments so we can get you in and out of the shop as efficiently as possible.Q. Do you provide loaner cars?
A: Yes we do, but because of our limited supply of loaner cars they are given by appointment only.Q. What are your Service Hours?
A: Monday through Friday, 7:30 am to 6:00 pm. Your vehicle can be dropped off as early as 7:30 am and picked up as late as 7:30 pm. Saturday hours available 8:00 am to 1:00 pm with drop off as early as 8:00 am and pickup until 4:30 pm. After hours service drop off is also available.
Q. Who do I call to make a Service Appointment?
A: Please call the Service Receptionist Lisa Marchese at (877) 606-2321 or speak to one of our Service Advisors.Q. Do I need an appointment if I have an emergency issue with my vehicle?
A: No, an appointment is not necessary when a vehicle is not drivable. All we ask is that you contact the Service Department and let us know the vehicle is on the way. We will do our best to accommodate you and repair your vehicle as soon as possible.